Live chat is essential for businesses that want to have an online presence of great customer service on their website or social media platforms like Facebook and Instagram Most of your customers are confused and have questions. They want instant solutions and answers to their questions related to the services you offer. The majority of your website visitors don’t prefer to fill the contact form on your website because its a slow process. Live chat helps them solve their issues and give them a quick response to their questions.
Problems of having a Chat-Bot:
Most businesses prefer to have a Chat-Bot on their website and social platforms because of speedy responses, keeping the costs lower, and having a benefit of no supervision. But suppose if you’re a Law Firm or a Health care provider, your customers are likely to give you a brief description of their situation. Chat-Bots only answer specific questions and cannot communicate about their situation accordingly. There is a lack of Human Interaction and Empathy. Even if your customer wants to have a piece of basic information or a small discussion about your services or pricing, their spelling needs to be perfect in case you’re using a Chat-Bot for your Business. Bots cannot handle spelling errors and may give repetitive responses to your customer. Your customers may get frustrated and you may lose potential sales.
Benefits of having ChatCloud Live Person.
ChatCloud has industry-trained agents for your Business. Whether you’re a Law Firm, Health Care provider, or IT service provider. Our live agents go through your website and the services you offer and keep a track of every basic information your customers may ask. ChatCloud has exceptional and reliable agents that keep a response time threshold of 20-30 seconds. That means your customers will get a relevant response to every message they send within 20-30 seconds. We have a team that closely monitors every chat for Quality Assurances. Agents are available 24/7 even on holidays at no extra charge. In case your customer asks for specific information or legal/professional advice that is not available we will instantly connect them with your office using our call connect feature so you can assist them better.
For more information click our LiveChat button or send us an email at info@chatcloud.co
Human vs. Chat-Bot
