Did you know that 1% – 2% eCommerce conversion rate is a norm? Meaning that for every 100 web-visitors, only two of them turn into a paying customer.
The live chat feature on your website is a cost-effective way to offer instant support and improve your sales ratio. Moreover, a constant responsive chat feature would increase customer comfort levels and your brand reputation.
How can ChatCloud help your eCommerce store?
Regardless of the size and nature of your store, here are some of the things ChatCloud for eCommerce would be able to do:
- Initiate a greeting proactively at different points in the sales journey
- Forward the qualified chats to your email instantly.
- Reduce cart abandonment by connecting with web-visitors if they’re having problems
- Send quick responses using a customized set of questions and answers, so no customer is kept waiting
- Transfer calls of potential buyers instantly.
- Access chat transcripts for personalized attention
- Keep track of your new and existing customers and their orders.
- Customize the chat window theme according to you website.
If you’re looking for a service provider with a 24/7 availability to generate leads for you via your google ad clicks, social media or website then get our Live Chat feature for your website at free of cost with a 14 day free trial. For more details, please call us now, OR click the Live Chat to talk with one of our representatives available 24/7.